Returns & Exchanges Policy
At TAJIMA, we stand by our tradition of excellence and want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Item
Place the unused item in its original packaging, ensuring all tags and protective materials are intact to maintain the standard of excellence.
Ship to TAJIMA
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing